ATV Parts Connection FAQ

We may collect the following information:

• Customers' name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, using the Contact Us button. We will promptly correct any information found to be incorrect.

The list below shows the cookies we collect and what information they store.

wsmsess

stores session data

_ga

collects data for google analytics

ymm_sticky

stores year,make, and model selection

If you are unhappy with your purchase, or wish to return it for whatever reason, we accept free-to-you returns up to 90 days beyond the original date of purchase.

If your purchase was through another website (e.g. Amazon, eBay, etc) we ask that you use that website to process your return.

Beyond 90 days, we may still accept returns of new products.  However, the cost of shipping will fall to you- the buyer.

Items returned in a broken or otherwise unusable condition are eligible for a warranty claim to be repaired or replaced (for any warranty items), but may not be eligible for a refund.  Refund eligibility is to be determined by us, ATV Parts Connection.

If you would like to make a return, click here to fill out our quick form.

For warranty info on damaged or broken parts, see our warranty page.

Each of our product listings contains a color coded map showing transit times for packages leaving our warehouse in Jessup, MD. This map shows transit time for standard ground shipping. Our goal is to ship all orders received by 3pm Eastern Time same day.
For drop-shipped items, it typically takes an extra day to ship the order.
If there is an issue with your shipping address, we will need it sort it with you before we can process your order shipment.

We ship orders with UPS and the US Postal Service.
Once your items are added to your cart, view your shopping cart to see our shipping estimate feature. This will show you all available shipping options to your zip code. Once at the checkout screen, you will be able to select your options based on the shipping address entered.

Yes, we ship internationally with the US Postal Service and UPS.

Yes, we can ship almost anywhere around the globe. Please note, though, our free shipping option does not extend beyond the contiguous lower 48 states.

For some items, yes. Smaller items, such as a boot kit, ball joint, or bearings, can be shipped to a PO box. However, larger items, such as axles (which we normally ship via UPS) cannot be delivered to a PO box. If your order is received for larger items with a PO box shipping address, we will reach out to you in order to obtain a physical delivery address.

Shipping delays can potentially happen when the wrong address is entered, if the shipping company cannot deliver the package due to weather, or during holidays. Please note that UPS, our primary shipper, cannot deliver to PO Boxes.

Axles are designated as “left” or “right” from the point of view of the driver, not from looking at the front of the vehicle. Think of the left as the “driver” side, and the right as the “passenger” side, like an automobile. Take extra care to make sure you’re ordering the correct part.

A Vehicle Identification Number (VIN) is a unique 17-character string made out of both letters and numbers that contain a lot of information about that vehicle such as where and when it was made.

Vehicles made at the end of the calendar year are often labeled as being manufactured in the upcoming model year even though the two years use different parts. Split year vehicles also use different parts but are made in the same year. In this case you will need to know the month of the manufacture date. Both these problems are typically not apparent, so a VIN can confirm the exact date of manufacture.

By law, all ATVs and UTVs must be issued a VIN. Every vehicle made or sold in the US since 1971 has one. Its location is different between each OEM but can always be found somewhere permanent. Typically, it is stamped on the frame or a metal plate near the frame.

If you cannot find the VIN, try searching online for the location of the VIN on your vehicle or contact the manufacturer and ask them for its location. If you do contact the manufacturer, it's best to ask them to decode it for you. Possible VIN locations include:

• Left hand side below the motor, but not on the motor as that is a different serial number
• Behind the brush guard
• Behind the air filter
• On the swingarm bearings
• Near the A-Arm mounts

Orders placed Monday - Friday before 4pm EST are processed and shipped out on the same day. Any order placed after 4pm EST will ship out the next business day. Orders placed on Fridays at 4pm and after will be shipped on the following Monday.

Transit times vary depending on the carrier and shipping destination.

Domestic orders are sent via UPS, or USPS:

• Orders placed over the phone
  • "Free Shipping" typically arrive between 5 to 7 business days 1
  • Specific shipping services are available upon request
• Orders placed online (Amazon, eBay, Web Store)
  • "Standard Shipping" typically arrive between 5 to 7 business days 1
  • "Expedited Shipping" typically arrive between 3 to 5 business days 1
  • "One-day Shipping" will arrive the next business day once the package is shipped 1

All International orders are sent via USPS or UPS:

• Typical transit times are 6 to 10 business days 2

Transit times are estimates and are not guaranteed. To ensure the package arrives on or before a specific date, please place the order over the phone and specify the needed delivery date. You may have to pay an additional shipping charge.

Transit times are estimates and are not guaranteed. Shipping transit times vary depending on the country, customs, clearance, and local postal services. Unfortunately, these factors are outside of our control; we cannot offer a guaranteed delivery date.

A unique tracking number is generated by our shipping carriers to track your package's status from the warehouse to your shipping address. It is generated after the carrier picks the package up from our warehouse. If you provided an email address, this tracking number will automatically be emailed to you.

To track your package, simply type the tracking number into Google, which will automatically determine the carrier and offer to track your package. You can also determine the carrier based on the tracking number format and visit their respective package tracking page. For convenience, the direct links those pages are listed below as well as a description of each carrier's tracking number format:

• UPS - 18 characters long starting with "1Z" followed by 16 characters
• USPS - 22 digit number

If you have not received the tracking number after the package has shipped, feel free to contact us.

A Constant Velocity Joint (CV Joint) is one of the types of joints used on a vehicle's axle. A CV joint is made up of the housing, race, cage, and balls.

A CV axle includes two CV joints: the inner and outer joints. The inner joint is the side closest to the differential, whereas the outer joint is the one closest to the wheel. The inner CV joint plunges in and out and is sometimes called the plunging joint. The outer joint does not plunge but rotates around to move with the wheel and suspension.

Half Shafts

A half shaft only has the outer CV joint assembled onto an axle shaft. The user then must install their original inner CV joint onto the half shaft to make the part a complete axle. Compare this to a complete CV axle that has both the outer and inner joints fully assembled.

Complete CV axles

A CV axle is located between the wheel and differential, sometimes it is incorrectly called a half shaft or drive shaft. A CV axle includes the inner and outer CV joints completely assembled onto an axle shaft.

U-Joint stands for universal joint. A U-Joint is a “cross” shaped joint that is widely used in driveline applications. U-Joints are usually found on almost all driveshafts and on the inner portion of most older CV axles. U-Joints are also called spider joints.

A U-Joint axle has one CV joint on the outboard side and a universal joint and yoke assembly on the inboard side. The u-joint yoke may have male or female-type splines depending on the axle. A male splined U joint will have a splined shaft that goes into the differential. A Female splined U joint will have a splined opening in which a splined shaft from the differential goes into. This illustration compares the two.

Drive shafts are located between the front and rear differentials, or between the differential and transfer case. Depending on the vehicle, it may have one or two drive shafts. 2x4 vehicles will only have one drive shaft, while 4x4 vehicles will have two. Depending on the publication/outlet, sometimes the axle will be referred to as a “drive shaft”, so please take extra care to confirm what part it is you are looking at.

ATV stands for All-Terrain Vehicle. An ATV is always a single rider (some vehicles can have a passenger “seat” behind the driver seat) vehicle that you sit on instead of in. You sit on an ATV like you sit on a motorcycle. A Polaris Sportsman 500 is an example of an ATV.

UTV stands for Utility Vehicle. A UTV is always at minimum a 2-passenger vehicle that you sit in, just like an automobile. You have a driver seat and next to it a passenger seat. Utility vehicles are more work-focused vehicles, usually found on farms and ranches. UTVs typically have a bed on the back or other work-related accessories. A Kawasaki Mule 3010 is an example of a UTV.

SxS stands for Side by Side. An SxS is a passenger vehicle that you sit in, just like an automobile. Side-by-sides can come in 1-, 2-, 4-, and even 6-passenger configurations. An SxS is more of a sport recreational vehicle than a UTV. While both have driver and passenger seats an SxS is more aggressive and sportier. A Can-Am Maverick MAX X3 Turbo is an example of an SxS.